REFUND POLICY
THAT LAB™

Effective Date: July 29, 2026

DIGITLIGHT IT LLC, doing business as THAT LAB and THAT LAB™ (“THAT LAB,” “Company,” “we,” “us,” or “our”), provides digital subscriptions, memberships, course or community access, downloadable and installed software, cloud-connected software, hosted software, software-as-a-service offerings (“SaaS”), and related software tools, including That FlexCircuit.

Because the products covered by this Policy are digital access services unless an Order expressly states otherwise, there is ordinarily no physical item to return.

This Policy supplements the applicable Order, Terms of Service, Subscription and Cancellation Policy, Privacy Policy, and any applicable product-specific EULA, SaaS terms, or other Product Terms, including the That FlexCircuit EULA. Nothing in this Policy limits rights that cannot lawfully be excluded or waived.

1. FOURTEEN-DAY INITIAL-PURCHASE GUARANTEE

You may request a full refund within fourteen (14) calendar days after the initial purchase of an eligible Subscription.

The fourteen-day initial-purchase window applies to eligible monthly, annual, and other disclosed recurring plans, including THAT LAB Maker Club, standalone That FlexCircuit plans, and other eligible current or future Company Software or SaaS Subscriptions, unless the applicable Order expressly provides a more favorable rule.

The request must be submitted within the fourteen-day period using the contact method in Section 5, or through the applicable third-party billing channel as described in Section 8.

2. WHAT THE INITIAL-PURCHASE WINDOW DOES NOT ORDINARILY COVER

Unless required by law or expressly stated in the applicable Order, the fourteen-day initial-purchase guarantee does not apply to:

• renewal charges after the initial purchase;
• later payments for the same continuing Subscription;
• separate add-ons, services, or purchases made outside the original Order;
• transactions involving fraud, material abuse, or a materially false refund request;
• an entitlement already refunded, reversed, or charged back;
• purchases billed and refunded exclusively by a third-party marketplace under its own policy.

A new account, different email, plan switch, or repurchase intended to repeat the initial-purchase guarantee does not create an additional guarantee where the transactions are reasonably treated as the same Subscription relationship.

3. AFTER THE FOURTEEN-DAY PERIOD

After the initial fourteen-day period, payments are ordinarily non-refundable, including renewal charges, except where:

• applicable law requires a refund;
• we made a duplicate or unauthorized charge for which you are not responsible;
• the amount charged materially differs from the amount you authorized and is not explained by tax or a disclosed change;
• the applicable Order expressly provides a refund right;
• we approve another refund in writing after reviewing a documented billing or access problem.

Canceling after the refund window normally stops future renewal and leaves access active through the end of the current paid term. It does not automatically refund the current term.

4. TECHNICAL OR ACCESS PROBLEMS

If a technical issue prevents access, contact support promptly and provide reasonable information needed to investigate. We may offer troubleshooting, an account or device reset, corrected access, an extension where expressly approved, or a refund where required by law or appropriate under the circumstances.

A temporary outage, maintenance period, rate limit, security review, device change, incorrect system time, damaged local license data, or failure to complete required online validation does not automatically create a refund. We will consider the cause, duration, Subscription status, attempted resolution, and applicable law.

Product-specific account, activation, device, hosted-access, storage, usage, validation, offline, and security mechanics are described in the applicable Product Terms. That FlexCircuit-specific mechanics are described in its EULA.

5. HOW TO REQUEST A REFUND

Email hi@thatlabzone.com with “Refund Request” in the subject line and include:

• your full name;
• the email used for purchase or membership;
• the Order number, if available;
• the affected product or Subscription;
• the purchase or charge date;
• a brief explanation of the request;
• any information reasonably necessary to identify a duplicate charge or technical problem.

Do not send full payment-card numbers or card-security codes by email.

We may verify the transaction and request additional information reasonably necessary to prevent fraud or identify the correct Order.

6. EFFECT OF AN APPROVED REFUND

An approved full refund normally results in Immediate Termination of the refunded Subscription, membership, digital content access, and associated proprietary Software entitlement when the refund is approved or processed. It also ends any Protected Subscription Price associated with the refunded Subscription. A later repurchase is a new Subscription and may use the then-current listed price.

For Software or SaaS Services, the applicable entitlement, account, licensing, or access system may mark the refunded Subscription inactive, refunded, reversed, revoked, or otherwise unauthorized and may disable hosted access, activation, synchronization, updates, storage, licensed features, or other paid functionality as stated in the Product Terms. For That FlexCircuit, server-issued or locally stored offline authorization may be invalidated or cease to authorize use. You must stop using refunded proprietary access.

A refund of THAT LAB Maker Club ends the bundled Maker-plan entitlement together with the refunded membership unless we expressly state otherwise.

A partial refund, credit, or other adjustment affects access as stated when approved.

Refunding one independently purchased entitlement does not automatically terminate another independently active and paid entitlement, unless the same transaction, fraud, chargeback, breach, or security event affects both.

7. REFUND PROCESSING TIME

If approved, a refund will ordinarily be issued to the original payment method.

We generally submit an approved refund for processing within seven to fourteen (7–14) business days. The payment provider, bank, card network, or marketplace may require additional time before the credit appears. We do not control the financial institution’s posting time.

If the original payment method cannot accept the refund, we will follow the payment provider’s available process and applicable law.

8. THIRD-PARTY PURCHASES

If a marketplace, app store, reseller, or other authorized channel is the merchant or billing provider for your purchase, refund requests may need to be submitted through that channel. Its eligibility rules and processing times may apply.

Your receipt or transaction record should identify the billing provider.

9. CHARGEBACKS AND PAYMENT DISPUTES

A chargeback or payment reversal may immediately suspend or terminate the affected entitlement while the dispute is investigated. We may provide relevant order, access, license, device, and security records to the payment processor, bank, card network, or other party handling the dispute, as permitted by the Privacy Policy and law.

Fraudulent or abusive chargebacks may result in denial of future service or other lawful action. A good-faith billing dispute does not waive non-waivable consumer rights.

10. CANCELLATION IS DIFFERENT FROM A REFUND

A Notice of Non-Renewal normally prevents future renewal but leaves the Subscription active through the end of the current paid term. Price protection remains only while that same Subscription remains continuously active; if it expires, a later repurchase may use the then-current listed price.

A full approved refund normally ends the refunded entitlement before the scheduled term end.

For cancellation instructions, review:
https://thatlabzone.com/policies/subscription-policy

11. CONTACT

DIGITLIGHT IT LLC
doing business as THAT LAB and THAT LAB™
110 North Akard Street, #1057
Dallas, Texas 75201
United States

Email: hi@thatlabzone.com
Phone: +1 765-274-9313
Website: https://thatlabzone.com/

For a refund request, use the subject line “Refund Request.”
For a billing error, use the subject line “Billing Support.”